Shipping Information

INFORMATION REGARDING SHIPPING

Skin Plus Compounding Pharmacy ships to locations within Australia and Worldwide.

Shipping is free for all orders above $100 for standard shipping within Australia.

Shipping fees are available during checkout.

Shipping times vary depending on location.

Due to the current pandemic, at times, shipping times can be unpredictable and is beyond the control of Skin Plus Compounding Pharmacy.

Orders placed on public holidays and weekends may be delayed as orders are not processed until the next business day.

It is the responsibility of the purchaser to ensure that all shipping information is correct and current. Costs for re-shipping or lost items will not be covered by Skin Plus Compounding Pharmacy if incorrect details are entered or an error has occurred beyond our control.

Items returned to sender for any reason will incur a postage and handling fee for re-shipping.

We do not ship to hotels.

Loyalty or reward points are unable to be used for the purposes of shipping.

Our Returns Policy

We accept returns where;

  • - products appear as new with all packaging in-tact.
  • - have not been opened or used.
  • - have been received by us within 14 days of purchase date.
  • - return postage fees are paid by the purchaser.
  • - the purchaser has contact us by e-mail or phone call.
  • - the return is approved by us.

Please note that any loyalty or reward points accumulated from the purchase will be cleared.

Reactions & unsuitable products

We always advise that you seek expert advice directly from us, a GP or dermatologist regarding the suitability of products for your skin type.

Despite expert clinical advice, reactions to products may occur from time-to-time. This is beyond our control.

Should you develop a reaction to a product, please discontinue use of the product and call us or seek medical care. Generally, we are unable to accept returns of products that have been opened and used. However we may make exception to this in discussion with the manufacturer.

Should you wish to trial a product before making a purchase, we are happy to facilitate this for you. Please call us on 03 9070 6272 or email us support@skinpluspharmacy.com.au.